| Simplifying communication

We offer an easy-to-implement, fast and simple Service Bot for hotels.


 We build, maintain and update our bots to provide your guests an easy way to find exactly what they need without having to navigate through dozens of pages – driving direct bookings and additional sales.


Provide superior Guest Care and find valuable insights on improvement.

Offer your guests a possibility to chat immediately after arriving on your website.

Monthly reporting on conversations, traffic etc.

Less dependence on OTA-channels, less commissions.

Super-fast ROI of less than six months.


Guests no longer want to surf on your web pages and look for answers themselves. They want to be able to ask questions and get instant replies.

Focus on your offline business by letting us handle your guest communication online.



We drive guests to book their room directly from your booking engine. You may even give special promo codes to reward them.

Statistics show that direct bookings can be increased significantly with a service bot with sales-focused design.


The most common inquiries occur many times per day, and while tedious for your staff, they are very important to your guests.

With us and our bot doing this for you, your staff is free to focus on more valuable tasks to bring satisfaction to your guests.


We will provide you with monthly reports regarding your website traffic including engagement rates, bookings and more.

Additionally, we analyze all conversations and identify key points of improvement. Hotelway improves your offline business as well.

Want even more direct bookings?

Select conversations – matters that require a human to solve – can be forwarded to a Guest Care Specialist at Hotelway. This greatly increases your direct bookings and service level.

And we answer within 45 seconds.

Want more integrations?

We also offer integrations with several other messaging platforms, including Facebook Messenger and Mailchimp. Contact us to find something suitable for your hotel.

2028 E Ben White Blvd #240-5049 Austin, TX 78741

+1 (512) 256-4515

Artturinkatu 2C
20200 Turku, FINLAND
+358 20 730 3888