We offer an easy-to-implement, fast and simple chatting service for hotels.
We manage 80% of your guest communication. Yes, we actually chat with your guests on behalf of your staff.
And we answer within 35 seconds.
General questions are answered by our AI-based bot, Sam. In addition to providing automated customer service, it’s also a great tool for upselling additional services.
If Sam finds a question too difficult to answer, it automatically forwards the conversation to a guest care specialist at Hotelway.
WHY CHOOSE US
Provide superior Guest Care and find valuable insights on improvement.
NOT A CALL CENTER.
Our staff consists of professionally trained agents with deep knowledge and experience in hospitality and customer service.
We know the uniqueness of the hotel business.
We do our best to make sure the guests feel like they are chatting with your hotel staff, not with ’another call center’.
BETTER GUEST CARE
We can deliver that.
We are getting better every day at handling specific hotels’ needs. Every chat with a guest gives us more insight on what YOUR guests need.
Focus on your offline business by letting us handle your Guest Care online.
Statistics show that direct bookings can be increased by up to 36% with a professional chat service. In addition to increased bookings, using Hotelway allows you to sell more.
Our pre-designed bot conversation structures encourage additional purchases, such as room upgrades.
SAVE VALUABLE TIME
The most common inquiries occur many times per day, and while tedious for your staff, they are very important to your guests.
With us and our bot doing this for you, your staff is free to focus on more valuable tasks to bring satisfaction to your guests.
Additionally, we will analyze all conversations that occurred; what were the most common topics and questions, possible issues in your service that need improving and so on.
Hotelway improves your offline business as well.