PRESS AND MEDIA
What is Hotelway?
Hotelway builds, maintains and updates service bots for hotels.
What does our service do?
We offer a professionally managed service bot service specifically built for hotels. We want to make sure that any customer – a potential one looking to reserve or a guest staying at a hotel – gets exactly what they need.
Our mission is simply to make guest communication easy. Communication with hotels should be as easy as contacting them through their website and getting an answer immediately. A large portion of these questions are very common and can easily be answered by our bot, Sam.
We also offer our Guest Care Specialist team to take care of more difficult questions in case the hotel wants it.
How will hoteliers benefit?
Hotels have to be able to consistently respond to all of their guests’ needs. However, they rarely have the time to do that. With us taking care of hotels’ guest communication online, they are free to focus on more valuable tasks.
OTA-channels have been eating away at hotels profits for some time now. We aim to increase direct bookings with our sales-oriented service. Less commissions, more profit. ROI on this service is less than six months through increased bookings.
Why will guests adopt our service?
According to surveys, travelers are not interested in downloading and using mobile applications – especially single-brand apps – to manage their hotel stays. The most popular channel for communication is consistently an online chat, and hotels should offer just that.
Over everything else, travelers today want ease of use and fast answers to their questions. The best way to communicate with a hotel should not require downloading an application.
2028 E Ben White Blvd #240-5049 Austin, TX 78741
+1 (512) 256-4515
20200 Turku, FINLAND
+358 20 730 3888