Uncategorized | Hotelway.me

Hotelway in e20X at HITEC

  The most interesting hospitality technology event of the year is taking place in 2 weeks. We will be there, on stage and also having our own discussion table. Let’s meet. I guess everybody in the industry knows, that HITEC will be in Mallorca on 9th –...

5 Reasons why every hotel needs Hotelway

  Hotelway chat provides superior Guest Care for your customers. Guests want the convenience and speed of a chat, but with hotels they also need the personal touch. We will do all this for you. Read on. People want to communicate with the hotels in a modern way, not...

Hotels for millennials

The generation of digital natives that choose their hotels based on technology, social media presence and crowd-sourced reviews is quickly becoming the dominant market segment. For forward-looking hotels this is a highly sought-after demographic that needs a special...

Why do hotels use so few channels?

According to our survey, 78% of hotels do not have any other channels for guests to reach them aside from phone calls and emails. Furthermore, 67% of them could not consistently answer their phone in less than 45 seconds and emails in less than 90 minutes. Guests will...

Chatbots: Bringing hospitality to 2018

It feels like guest experience management – especially in hospitality – is stuck in the past. Why do I say that? The year is 1998. If you want to book a hotel room, you can easily do so via calling the hotel or sending them an email. Now, 20 years later...