Uncategorized | Hotelway.me

5 Reasons why every hotel needs Hotelway

  Hotelway chat provides superior Guest Care for your customers. Guests want the convenience and speed of a chat, but with hotels they also need the personal touch. We will do all this for you. Read on. People want to communicate with the hotels in a modern way, not...

Hotels for millennials

The generation of digital natives that choose their hotels based on technology, social media presence and crowd-sourced reviews is quickly becoming the dominant market segment. For forward-looking hotels this is a highly sought-after demographic that needs a special...

Why do hotels use so few channels?

According to our survey, 78% of hotels do not have any other channels for guests to reach them aside from phone calls and emails. Furthermore, 67% of them could not consistently answer their phone in less than 45 seconds and emails in less than 90 minutes. Guests will...

Chatbots: Bringing hospitality to 2018

It feels like guest experience management – especially in hospitality – is stuck in the past. Why do I say that? The year is 1998. If you want to book a hotel room, you can easily do so via calling the hotel or sending them an email. Now, 20 years later...

Making the guest journey better

One of our core values in our mission is to make the guest journey easy. And easiness means for us that we need more ways – more channels – for guests to reach hotels and vice versa. If a guest wants to book a hotel room via SMS or Facebook Messenger, we...