Hannu Vahokoski – CEO and founder of Hotelway – had a few interesting things to say about the company and hospitality as a whole.
We are a startup on the rise. Our small team needs dedicated person who keeps things in order and wants to grow with us. Your task is to manage all our finance related tasks from paying bills, to filing papers and to stay on track with our budget. Eventually, when our company grows, you will grow with it. One day you could become the Head of Finance and we expect you to take active role in pricing, investor relations etc. This is something you get to practise right from the start.
We are a society of instant gratification. For better or worse, we have grown accustomed to receiving exactly what we require, instantaneously. The same applies to customer service. No one wants to wait in line.
After our recent victory at e20X pitch competition at HITEC Europe, we are eager to keep spreading our message to everyone in the world of hospitality.
HITEC is the largest annual hospitality technology event in Europe, which took place in Mallorca this week. It gathers over a thousand hospitality experts and hotel top management.
2019 is the year for hotel chats. Are you the one to sell them? Are you or your company a hospitality professional with a sales-oriented mindset and experience in marketing, IT and/or digital transformation? Would you like to help us innovate our industry in an exciting way?
Hotelway in e20X at HITEC 26/03/2019
The most interesting hospitality technology event of the year is taking place in 2 weeks. We will be there, on stage and also having our own discussion table. Let’s meet.
A chat of some form on a hotel’s website is extremely common and nearly a must these days. The problem with them is more often not their absence but their quality. Nobody wants a call center.
Hotelway chat provides superior Guest Care for your customers. Guests want the convenience and speed of a chat, but with hotels they also need the personal touch. We will do all this for you. Read on.
The generation of digital natives that choose their hotels based on technology, social media presence and crowd-sourced reviews is quickly becoming the dominant market segment.
According to our survey, 78% of hotels do not have any other channels for guests to reach them aside from phone calls and emails. Furthermore, 67% of them could not consistently answer their phone in less than 45 seconds and emails in less than 90 minutes. Guests will not wait.
It feels like guest experience management – especially in hospitality – is stuck in the past. Why do I say that?
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