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Blog posts

This blog focuses mainly on Hotelway and its future. For the full list of articles about hospitality in general, please click here.

Where is Hotelway now? A few words from the CEO 24/09/2019

Hannu Vahokoski – CEO and founder of Hotelway – had a few interesting things to say about the company and hospitality as a whole.

Job Opening: Finance Specialist 06/06/2019

We are a startup on the rise. Our small team needs dedicated person who keeps things in order and wants to grow with us. Your task is to manage all our finance related tasks from paying bills, to filing papers and to stay on track with our budget. Eventually, when our company grows, you will grow with it. One day you could become the Head of Finance and we expect you to take active role in pricing, investor relations etc. This is something you get to practise right from the start.

About chats and waiting in lines 05/06/2019

We are a society of instant gratification. For better or worse, we have grown accustomed to receiving exactly what we require, instantaneously. The same applies to customer service. No one wants to wait in line.

Hotelway at Nordic High-Tech Travel Expo on 23rd May 2019 12/05/2019

After our recent victory at e20X pitch competition at HITEC Europe, we are eager to keep spreading our message to everyone in the world of hospitality.

Hotelway selected as the most promising hospitality startup in Europe 12/04/2019

HITEC is the largest annual hospitality technology event in Europe, which took place in Mallorca this week. It gathers over a thousand hospitality experts and hotel top management.

We are looking for Sales Partners to make Hotelway global 1/04/2019

2019 is the year for hotel chats. Are you the one to sell them? Are you or your company a hospitality professional with a sales-oriented mindset and experience in marketing, IT and/or digital transformation? Would you like to help us innovate our industry in an exciting way?

Hotelway in e20X at HITEC  26/03/2019

The most interesting hospitality technology event of the year is taking place in 2 weeks. We will be there, on stage and also having our own discussion table. Let’s meet.

Increasing your Guest Satisfaction with Hotelway Chat 21/02/2019

A chat of some form on a hotel’s website is extremely common and nearly a must these days. The problem with them is more often not their absence but their quality. Nobody wants a call center.

5 Reasons why every hotel needs Hotelway 13/02/2019

Hotelway chat provides superior Guest Care for your customers. Guests want the convenience and speed of a chat, but with hotels they also need the personal touch. We will do all this for you. Read on.

Hotels for millennials 01/02/2019

The generation of digital natives that choose their hotels based on technology, social media presence and crowd-sourced reviews is quickly becoming the dominant market segment.

Why do hotels use so few channels? 24/01/2019

According to our survey, 78% of hotels do not have any other channels for guests to reach them aside from phone calls and emails. Furthermore, 67% of them could not consistently answer their phone in less than 45 seconds and emails in less than 90 minutes. Guests will not wait.

Chatbots: Bringing hospitality to 2018 21/11/2018

It feels like guest experience management – especially in hospitality – is stuck in the past. Why do I say that?

One of our core values in our mission is to make the guest journey easy. And easiness means for us that we need more ways – more channels – for guests to reach hotels and vice versa.
It took 68 years for airlines to gain 50 million users. For computers: 14 years. For Super Mario Run, a mobile game, this took eight days. What’s next?

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