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Blog posts

This blog focuses mainly on Hotelway and its future. For the full list of articles about hospitality in general, please click here.

Increasing your Guest Satisfaction with Hotelway Chat 21/02/2019

A chat of some form on a hotel’s website is extremely common and nearly a must these days. The problem with them is more often not their absence but their quality. Nobody wants a call center.

5 Reasons why every hotel needs Hotelway 13/02/2019

Hotelway chat provides superior Guest Care for your customers. Guests want the convenience and speed of a chat, but with hotels they also need the personal touch. We will do all this for you. Read on.

Hotels for millennials 01/02/2019

The generation of digital natives that choose their hotels based on technology, social media presence and crowd-sourced reviews is quickly becoming the dominant market segment.

Why do hotels use so few channels? 24/01/2019

According to our survey, 78% of hotels do not have any other channels for guests to reach them aside from phone calls and emails. Furthermore, 67% of them could not consistently answer their phone in less than 45 seconds and emails in less than 90 minutes. Guests will not wait.

Chatbots: Bringing hospitality to 2018 21/11/2018

It feels like guest experience management – especially in hospitality – is stuck in the past. Why do I say that?

One of our core values in our mission is to make the guest journey easy. And easiness means for us that we need more ways – more channels – for guests to reach hotels and vice versa.
It took 68 years for airlines to gain 50 million users. For computers: 14 years. For Super Mario Run, a mobile game, this took eight days. What’s next?

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