A chat of some form on a hotel’s website is extremely common and nearly a must these days. The problem with them is more often not their absence but their quality. Nobody wants a call center.
5 Reasons why every hotel needs Hotelway 13/02/2019
Hotelway chat provides superior Guest Care for your customers. Guests want the convenience and speed of a chat, but with hotels they also need the personal touch. We will do all this for you. Read on.
Hotels for millennials 01/02/2019
The generation of digital natives that choose their hotels based on technology, social media presence and crowd-sourced reviews is quickly becoming the dominant market segment.
According to our survey, 78% of hotels do not have any other channels for guests to reach them aside from phone calls and emails. Furthermore, 67% of them could not consistently answer their phone in less than 45 seconds and emails in less than 90 minutes. Guests will not wait.
It feels like guest experience management – especially in hospitality – is stuck in the past. Why do I say that?
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